Day 3 (December 29th) Do something for a friend

5 things to do on this Twixtmas Day

  1. Get in touch with someone you have not heard from for a while.
  2. Think of things to say ‘thank you' to your friends
  3. Think about their ambitions/Help them with their ambition
  4. Share an old photograph
  5. Make a new friend today/smile at, or be a friend to a stranger in some way.

Some Twixtmas inspiration from a leading expert

Steve McDermott, one of Europe's top motivational speakers

I've never owned a bike so when it came to buying my son Tom his first bike I had no real idea how to go about it. One weekend I and my wife Candy decided to have a look around the various bike shops and get some professional advice.

The first place we visited was a Halfords in the centre of Leeds. We made our way upstairs to the bike section and stood there not knowing where to begin. All the staff were busy serving other customers. Over in the corner was a very young, spotty teenager, who I assumed was the Saturday lad, who was clearly occupied putting a bike together. He looked up, caught my eye, put down the spanner he was holding, came over, went bright red, looked down at the floor and mumbled "Could I help?".

I've got to say my first thought was "I wished we hadn't got lumbered with the embarrassed, mumbling part time assistant". However, once we'd explained neither of us knew anything about bikes but wanted to ensure we got the right one for our son a stunning transformation came over him. It was clear after five minutes there was nothing this boy didn't know about bikes and choosing the right one.

His enthusiasm was boundless as he showed us a selection of bikes but finally picked out one, and not the most expensive, which he said would in his opinion be ideal for a beginner.

So convinced was I of his knowledge and expertise I said we'd take it right there and then without even shopping around. We paid, he put a sold sticker on the cross bar we thanked him and made our way downstairs with the bike heading for the exit.

On the way down Candy said "Do you know we should find the Store Manager and tell him what a great job the young assistant has done". I thought what a wonderful idea and as soon as we got to the foot of the stairs I asked "Where could I find the Manager?" I was directed to a man stood over by the tills at the other side of the store. I started to walk over and as he saw me coming I also noticed from his demeanor that he thought I was bringing the bike back and had a complaint.

At this point I decided to have a bit of fun. I assumed this guy was on the receiving end of far more customer complaints than praise so when I got to him I raised my voice and with a angry tone spat out "Are you the Manager?" he nervously replied "Yes he was", continuing with same angry tone I said "Do you know the young assistant upstairs in the bike section?" he nodded his head "What's he done?" "Well" I said breaking into a smile "What he's done is provided some of the best customer service I've ever had. Could you made a point of personally telling him I told you that. Thank you"

We are quick to noticed poor service but slow to go out of our way to spot good or even great service. This Twixmas go out of your way to celebrate someone else and thank people for doing things really well (Including your friends and relatives).

Steve McDermott

Three books Steve recommends reading over Twixtmas are:

  • Adventures of the Little Wooden Horse (Kingfisher Classics) by Ursula Moray Williams
  • Scoop: A Novel About Journalists (Penguin Modern Classics) by Evelyn Waugh
  • Neuro-linguistic Programming for Dummies by Romilla Ready and Kate Burton

Two DVD's Steve Recommends watching:

  • When we were kings directed by Leon Gast
  • Lars and the real girl directed by Craig Gilespie

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Try to support...

"There's a good friend of mine who I haven't seen in ages. I'm going to get in touch with them out of the blue, because they are important to me."

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